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SSY boasts a proud legacy spanning over 144 years. In that time, some of the biggest names in shipbroking have worked for the company. Indeed, it's fair to say that our company has helped shape the broking industry that we know today.

Due to our continued growth, we are now looking for a Second Line Support Specialist to join our Information Technology team in London.

SSY is the world’s largest independent broker. We are objective and autonomous, with the scale and coverage to service the most demanding clients and volatile markets across the globe. As a privately owned partnership, we are focused entirely on the needs of our clients and are agile and impartial in the way we do business. SSY operates from 25 offices across the globe and employs over 500 people, covering all the major shipping and commodity locations, and providing a round-the-clock service.

Job description:

We are looking for an experienced Second Line Support Specialist to join our SSY London office. This role is pivotal in maintaining and enhancing our technical support operations, ensuring our users receive unparalleled support.

If you are a well-rounded professional, with proven experience in second line support and a passion for professional growth, we encourage you to apply.

Responsibilities:

• Daily IT Support: Provide exceptional day-to-day IT support to our UK/EU team and offer extended global support as required.
• Ticket Management: Oversee the entire support ticket lifecycle, ensuring issues are logged, tracked and resolved promptly.
• Mentorship: Train and mentor first-line support staff, fostering a collaborative and skilled team.
• Process Improvement: Identify and implement enhancements in support processes.
• Incident Management: Coordinate with third-line support and other departments for timely issue resolution.
• Collaboration: Work with other technical teams to understand their requirements and assist them in utilising infrastructure effectively.
• Industry Knowledge: Stay updated on the latest industry technologies and associated supplier solutions.
• Project Leadership: Lead and contribute to various IT projects, ensuring successful planning, execution and completion.

Skills required:

• Qualifications: A degree in IT or relevant professional qualifications, with ITIL knowledge being advantageous.
• Experience: Minimum of three years in a technical support role, with at least one year in a second line support capacity.
• Technical Proficiency: Extensive knowledge of Microsoft products, Azure, Azure AD, Azure SQL, PowerBI, Zoho Desk, and SharePoint.
• Problem-Solving Skills: Demonstrated ability to troubleshoot and resolve complex technical issues.
• Email Protocols: Understanding of email SMTP transmission protocols and the ability to resolve email delivery issues.
• Customer Service: Excellent communication skills with a strong customer-centric approach.
• Continuous Learning: A commitment to learning, growing and embracing new challenges.
• Networking Expertise: Strong networking skills, including maintenance, troubleshooting and enhancement of network components and services (DNS, DHCP, Fortigate VPN).
• Cybersecurity Knowledge: Familiarity with cybersecurity principles and best practices.
• Remote Support: Proficiency in providing remote support using tools like Zoho Desk or similar.
• Documentation Skills: Ability to create and maintain detailed documentation for processes, procedures and troubleshooting steps.
• Flexibility: Willingness to assist with any tasks reported to the team.

Benefits of working for SSY:

• Holidays: 25 days holidays pro-rata from January to December + 8 days bank holidays.
• Staff Life Assurance: 4 times your pensionable salary.
• Pension Salary Sacrifice if you contribute a minimum of 3% of your pensionable salary SSY will contribute 6.5%.
• Subsidised Gym Membership.

Location:

This full-time position is based at SSY's London office, with a competitive salary and a six-month probationary period. Periodic travel may be required. Candidates must have the right to work in the UK.

SSY is an equal opportunity employer and values diversity. All employment decisions are based on qualifications, merit, and business needs.

SSY boasts a proud legacy which spans over 144 years. In that time, some of the biggest names in ship broking have worked for the company. Indeed, it's fair to say that our company has helped shape the broking industry that we know today.

Due to our continued growth, we are now looking for a LNG Shipping Operator to join our LNG Broking team in Singapore.

SSY is the world’s largest independent broker. We are objective and autonomous with the scale and coverage to service the most demanding clients and volatile markets across the globe. As a privately owned partnership, we are focused entirely on the needs of our clients and are agile and impartial in the way we do business. SSY operates from 25 offices across the globe and employs over 500 people, covering all the major shipping and commodity locations, and providing a round-the-clock service.

Job description:
We are looking for an LNG Shipping Operator to join our LNG team. The Operator has been necessitated as a result of SSY’s LNG market presence and to improve our service offering to our customers in the post fixture process. The incumbent Operator will be working closely with the broking team, and lead the post fixture process in our deals with Shipowners, LNG producers, national and major oil companies, oil, gas and energy traders and financial institutions. Whilst the role will be based in Singapore, it will be with a worldwide remit to reflect the international coverage of our business.

This is a very exciting time to join our LNG desk, which is expanding rapidly in the face of a growing sector.

Flexible working arrangements can be discussed.

Responsibilities:

• Closely monitoring each transaction, and ensuring timely reminders to our customers on their commercial and operational obligations under the charters (E.g. notices, option declaration, heel declaration, redelivery declaration)
• Coordinating with Shipowners and Charterers on day-to-day basis to ensure their operational needs and demands are met
• Spearhead the fixture reconciliation process with our customers, and coordinating with the finance team for brokerage billing
• Working closely with the broking teams to support specific needs

Skills required:

• Strong attention to detail, organised with reliable time management skills and a methodical approach
• Clear and concise verbal and written communication skills required to work with a global team
• Ability to work within a deadline-driven environment with a strong work ethic and self-motivation
• Able to prioritise work according to deadlines
• Previous shipping experience and/or gas and LNG markets will be helpful, but not essential. On the job training will be provided.

SSY boasts a proud legacy which spans over 144 years. In that time, some of the biggest names in ship broking have worked for the company. Indeed, it's fair to say that our company has helped shape the broking industry that we know today.

Due to our continued growth, we are now looking for a Sales and Purchase Broker to join our Sales and Purchase team in Athens.

The ideal candidate must be a self-motivated team player, have a comprehensive knowledge and understanding of the market and a proven track record, with a minimum of 2-4 years broking experience.

SSY is the world’s largest independent broker. We are objective and autonomous with the scale and coverage to service the most demanding clients and volatile markets across the globe. As a privately owned partnership, we are focused entirely on the needs of our clients and are agile and impartial in the way we do business. SSY operates from 25 offices across the globe and employs over 500 people, covering all the major shipping and commodity locations, and providing a round-the-clock service.

SSY boasts a proud legacy which spans over 144 years. In that time, some of the biggest names in ship broking have worked for the company. Indeed, it's fair to say that our company has helped shape the broking industry that we know today.

Due to our continued growth, we are now looking for an Experienced Sales and Purchase Broker to join our Sales and Purchase team in Athens.

The ideal candidate must be a self-motivated team player, have a comprehensive knowledge and understanding of the market and a proven track record, with a minimum of 10 years broking experience.

SSY is the world’s largest independent broker. We are objective and autonomous with the scale and coverage to service the most demanding clients and volatile markets across the globe. As a privately owned partnership, we are focused entirely on the needs of our clients and are agile and impartial in the way we do business. SSY operates from 25 offices across the globe and employs over 500 people, covering all the major shipping and commodity locations, and providing a round-the-clock service.

SSY boasts a proud legacy which spans over 144 years. In that time, some of the biggest names in ship broking have worked for the company. Indeed, it's fair to say that our company has helped shape the broking industry that we know today.

Due to our continued growth, we are now looking for an Junior Programmer / Web Developer to join our Digital Analytics team in London.

SSY is the world’s largest independent broker. We are objective and autonomous with the scale and coverage to service the most demanding clients and volatile markets across the globe. As a privately owned partnership, we are focused entirely on the needs of our clients and are agile and impartial in the way we do business. SSY operates from 25 offices across the globe and employs over 500 people, covering all the major shipping and commodity locations, and providing a round-the-clock service.

Responsibilities:

• Working within the Digital Analytics team to analyse shipping and commodities data.
• Supporting the Broker and Research desk reporting; including generating dashboards and market reports.
• Organising SSY business data into SQL databases to facilitate internal and external data communication.
• Assisting in the maintenance and development of data products; including technical support.

Skills required:

• Blazor (C# Web framework)
• SQL (SQL Server)
• HTML (incl. CSS)
• Demonstrated programming proficiency in at least one of the following languages: C#, Python, Java Script

Benefits of working for SSY:

• Holidays: 25 days holidays pro-rata from January to December + 8 days bank holidays.
• Staff Life Assurance: 4 times your pensionable salary.
• Pension Salary Sacrifice if you contribute a minimum of 3% of your pensionable salary SSY will contribute 6.5%.
• Subsidised Gym Membership.

Location:

The position on offer is on a full-time, permanent basis subject to you having the right to work in the UK with a competitive salary (6 months probationary period) and will be based in SSY's London office. Periodic travel may be required for this role.